A contact centre without extra software
Queues, agent state and recording run in the same PBX as every extension — there is no separate contact-centre product to license or integrate.
Queues, agents and recording, all in one place
Every card below ships in the same console as extensions and numbers — nothing here is a bolted-on module.
An IVR callers get through quickly
Multi-level menus with recorded or synthesised prompts, direct-dial fallthrough, and timeout handling.
Waiting handled properly
Strategy, priority, announcements and overflow, with real-time depth and wait time visible to supervisors.
Live agent state
Available, on-break and wrap-up states, log-in and log-out, and the reporting that follows from them.
Per-tenant hold audio
Upload your own streams or assign different audio by queue, department or time of day.
Scheduled and automated calls
Scheduled announcements and wake-up calls, placed automatically against a list you control.
Recorded, stored, retrievable
Call recording with retention rules, in-browser playback, and download controlled by permission.