Every feature your administrators actually use
Call handling, numbers and oversight — grouped the way an administrator works through them, not the way the database is organised.
Route a call without guessing what happens next
Every rule, ring group and fallback is inspectable before it goes live — nothing runs on tribal knowledge.
Route a call by any rule you can state
Chain conditions, destinations and fallbacks visually. Every branch is inspectable before it goes live.
Ring the right people, in the right order
Simultaneous, sequential or rolling patterns, with per-member timeouts and no-answer destinations.
Different answers at different times
Time conditions with holiday overrides, so out-of-hours behaviour is configured once and simply works.
Stop nuisance traffic at the edge
Block or divert by caller ID before a call reaches an extension, with allow-lists for known numbers.
Direct access when a rule isn't enough
Full FreeSWITCH dialplan and bridge control for the cases that need engineering, not configuration.
Short codes and gated dialling
Shared shortcuts, PIN-protected destinations, and per-account restrictions on where calls may go.
Numbers and messaging without extra hardware
Order, route and message on the same numbers that carry voice, from the same console as the rest of the account.
Inventory you can actually see
Every DID on the account, what it routes to, and which tenant holds it — in one searchable list.
Buy numbers without leaving the console
Search availability by country and area, order, and have the number routed the moment it activates.
Delegated ordering with approval
Let tenants request numbers and have your team approve or reject, so spend stays under control.
SMS on your existing numbers
Send and receive on DIDs that already carry voice, with threads kept against the number.
Reach landlines that cannot receive texts
Undeliverable messages are converted to speech and placed as a call to the same number.
Fax without a fax machine
Inbound faxes arrive as email; outbound goes from the console. The line stays, the hardware doesn't.
Oversight that scopes to what a role should see
Records, reports and live status, with access controlled at the action rather than the page.
Every call, searchable and exportable
Filter by tenant, extension, direction, disposition or date, then export the exact set you filtered.
Answer the question without a spreadsheet
Generated reports on volume, answer rates and queue performance, scoped to what the viewer may see.
What is happening right now
Active calls, conferences, SIP registrations and profile status, refreshed live rather than on reload.
Hundreds of organisations, cleanly separated
Each tenant gets its own domain, numbering and administrators, with no visibility across the boundary.
Permission at the action, not the page
Roles decide which controls appear at all — unavailable actions are hidden or disabled, never silently failing.
Who changed what, and when
User activity and system logs retained against the account, so configuration drift has a paper trail.